> ## Documentation Index
> Fetch the complete documentation index at: https://docs.adloft.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Meta connection issues

> Diagnose and fix problems with your Meta connection.

Most Meta issues come down to an expired token, missing permissions, or Business Manager access. Here's how to resolve each.

## Token expired or invalid

Meta access tokens can expire — especially after a Facebook password change or revoked app permissions. If syncs fail or a connection shows an error:

1. Go to **Workspace → Accounts**.
2. Reconnect the affected Meta login (start the connection flow again with the same Facebook login). This refreshes the token.
3. If problems persist, **Disconnect** and reconnect, granting all permissions.

<Note>
  **Resync** only refreshes the list of ad accounts. To refresh an expired **token**, you must reconnect the Facebook login.
</Note>

## Missing permissions

If features don't work as expected, you may have skipped a permission during authorization. Disconnect and reconnect Meta, and approve **every** requested permission:

* `ads_management`, `ads_read`, `business_management`, `pages_show_list`, `pages_read_engagement`

See [Connect Meta](/getting-started/connect-meta#permissions-adloft-requests).

## Ad account not appearing

* Confirm you have **admin access** to the account in Meta Business Manager.
* Check the account is **active** (not disabled or closed).
* Click **Resync** to re-fetch the account list.

## Connection health banner

A warning banner in the app means the connection needs attention — for example, a token expiring soon or revoked permissions. Follow the banner to the Accounts page and reconnect.

## OAuth errors during connect

| Message               | What it means                                                |
| --------------------- | ------------------------------------------------------------ |
| Connection cancelled  | You declined on Facebook. Try again.                         |
| Session expired       | The connection session timed out. Start again.               |
| Redirect URI mismatch | A configuration issue — [contact support](/support/contact). |

## Disconnecting unlinks accounts

Remember that disconnecting a Meta profile **unlinks all of its ad accounts** from your brands. Reconnect and relink to resume syncing. Already-synced data is retained.

Still stuck? [Contact support](/support/contact) with your brand name and what you were trying to do.