> ## Documentation Index > Fetch the complete documentation index at: https://docs.adloft.ai/llms.txt > Use this file to discover all available pages before exploring further. # Common issues > Solutions to the problems users hit most often in AdLoft. Quick fixes for the most common issues. For deeper help, see the dedicated [Meta connection](/troubleshooting/meta-connection) and [Publish errors](/troubleshooting/publish-errors) pages, or [contact support](/support/contact). ## Meta & sync ### My ad account isn't showing up 1. Verify you have **admin access** to the account in Meta Business Manager. 2. On the connection card, click **Resync** to re-fetch the account list. 3. Check the account isn't disabled or restricted in Meta. ### A sync seems stuck Syncs run in the background and large histories backfill over time. Open the sync card to see per-account progress. Only one sync per organization runs at a time. See [Data sync](/integrations/data-sync). ### Connection warning banner A warning banner means your Meta connection needs attention — usually a token to refresh. Reconnect the same Facebook login to fix it. See [Meta connection issues](/troubleshooting/meta-connection). ## Campaigns ### I can't publish The Review step lists what's blocking you. Common causes: * The draft isn't **approved** (see [Approval workflow](/campaigns/approval-workflow)). * The Meta **dry run** has blocking errors — fix the highlighted issues. * You're not an **owner** or **admin**, or your plan doesn't include publishing. ### Validation errors on Review * **Errors** (red) must be fixed before publishing — jump to the relevant step. * **Warnings** (yellow) are informational and won't block publishing. ### A launch shows "Partial" Some entities were created and some failed. Review what exists in Meta before re-publishing to avoid duplicates. See [Publish errors](/troubleshooting/publish-errors). ## AI features ### "Not enough data" for insights Winners Hub and AI features need synced performance data. Import campaigns, run a sync, and give campaigns time to accumulate spend and conversions. ### AI Launch won't generate Make sure you have an active plan/trial, enough AI credits, a connected Meta account, a synced page and pixel, and at least one creative asset in the brand. See [Set up a run](/ai-builder/setup). ## Billing ### Payment failed Your status shows **Past due**. Update your payment method from [billing settings](/billing/subscription). ### Out of AI credits Upgrade your plan, earn [referral](/billing/referrals) bonus credits, or wait for your next monthly grant. See [AI credits](/billing/credits). ## Still need help? Use the in-app Help & feedback form. Reach us at [support@adloft.ai](mailto:support@adloft.ai).